DataEyesAI: Refers to SG DataEyesAI TECHNOLOGY LIMITED and its affiliated companies that provide the API services.
API Services: Refers to the application programming interfaces, related documentation, data, and services provided by DataEyesAI, which allow developers to integrate and use our AI capabilities within their applications.
Developer: Refers to the individual, legal person, or other organization using the DataEyesAI API services, i.e., "You" under this agreement.
Application: Refers to the software, website, service, or other application products developed by the Developer that utilize the DataEyesAI API services.
DataEyesAI grants you a non-exclusive, non-transferable, non-sublicensable, and limited license to use the API Services under the premise of complying with this agreement.
You may only use the API Services within the scope permitted by DataEyesAI and shall not use the API Services for any illegal purpose or in violation of this agreement. Specific prohibited uses include but are not limited to: generating illegal content, infringing upon intellectual property rights, compromising the security of the services, or attempting to reverse engineer, decompile, or extract the underlying models or training data of the API Services.
You shall comply with all usage limitations, including rate limits and quotas, as specified by DataEyesAI.
Account Crediting: Upon successful purchase of Pay-as-you-go service units or service balance, the corresponding units / balance will be credited to the user's account.
Usage Deduction: When the user uses the corresponding API service, the system will deduct the available units / balance from the account in real-time based on the actual usage. The deduction records shall be based on the platform's system data.
Validity and Refundability: The validity period and refundability of the purchased Pay-as-you-go units / balance are subject to the information published on the purchase page and the platform's rules. Unless otherwise specified, units / balance without a defined validity period are permanently valid.
The subscription service starts from the day the user successfully pays the subscription fee (the Subscription Date). A billing cycle is one calendar month.
At the beginning of each subscription cycle, the platform will allocate the corresponding number of service units for that tier to the user's account. These units are for use within the current cycle only.
Subscriptions operate on an automatic renewal model. The monthly billing occurs on the corresponding day of the following month (i.e., the next Subscription Date).
The user authorizes the platform to charge the subscription fee for the next cycle from their bound payment account on the billing date. If the charge fails due to insufficient account balance, the platform reserves the right to suspend the subscription service and the allocation of units.
Service units allocated within a subscription cycle will be automatically cleared at 00:00 (SGT, UTC+8) on the 1st day of the following month. Unused units will not be carried over, cannot be exchanged for cash, and no compensation will be provided.
The platform offers three tiers of subscription plans. The price, number of units allocated monthly, and service permissions for each tier are subject to the information displayed on the platform. Users can choose, upgrade, or downgrade their tier independently.
Users can cancel their subscription at any time during the subscription period through the platform. The cancellation takes effect immediately.
After cancellation, the rights of the already-paid current subscription cycle are unaffected and can be used normally until the end of that cycle. Upon cycle expiry, automatic renewal and unit allocation will cease.
Content Review Mechanism: Establishing a robust process for reviewing content generated via or in connection with your Application. This may involve a combination of automated filtering tools and human moderation to screen for prohibited material.
Prohibited Content Definition: Clearly defining what constitutes "pornographic," "prohibited," and "illegal" content within the context of your Application, including but not limited to content that is violent, terroristic, promotes hate speech, facilitates illegal transactions, infringes on privacy, constitutes harassment, or violates intellectual property rights.
User Reporting and Takedown Process: Providing end-users with a clear and functional mechanism to report suspected violations of your content policies. You must have a documented process for promptly reviewing and taking appropriate action on such reports, which may include content removal, user warnings, or account suspension/termination.
Record Keeping: Maintaining records of content moderation actions, user reports, and policy violations for a reasonable period as required by law or for internal audit purposes.
Staff Training: Ensuring relevant personnel involved in content moderation or application management are adequately trained on your content policies and relevant legal requirements.
Transaction Screening: Real-time analysis of transactions for suspicious patterns (e.g., rapid series of small-value transactions, mismatched billing/shipping/IP geolocation data).
User Behavior Analysis: Monitoring for anomalous account activity indicative of credential stuffing, brute-force attacks, or automated bot activity.
Verification Steps: Implementing additional verification steps (e.g., CAPTCHA, multi-factor authentication, payment re-authentication) for high-risk activities.
Eligible Grounds for Refund: The circumstances under which end-users are entitled to a refund (e.g., service not rendered as described, accidental purchase, satisfaction guarantees if offered).
Non-Refundable Situations: Clear statements on situations where refunds are not provided (e.g., change of mind after consumption of digital service, violation of your terms of service).
Refund Process and Timeline: A defined procedure for users to request a refund and a standard service level commitment for processing such requests (e.g., within 5-7 business days).
Evidence Collection: Promptly gathering and submitting compelling evidence to the payment processor to contest invalid chargebacks.
Timely Response: Adhering strictly to the response deadlines set by payment processors or card networks for each dispute case to avoid automatic loss.
Internal Review: Analyzing lost chargeback cases to identify patterns and improve your fraud prevention and customer service processes.
